Workspace ONE administrators can also configure an authentication timeout for end-user applications using the Workspace ONE Software Development Kit (SDK). VMware maintains a detailed Configuration Management policy based on industry best practices to harden the cloud environment; revisions and exceptions to the Configuration Management policy are processed through the Change Management policy to help ensure the confidentiality, integrity, and availability of our hosted offering. Components include the underlying infrastructure servers, storage, networks, portals, services, and information systems used in the delivery of Workspace ONE services. For a full list of the data we collect for these services, see the Workspace ONE Privacy Disclosure. Note : The contracts that are not available for requesting a quote will be . Federal Risk and Authorization Management Program (FedRAMP. SaaS (Subscription) product version available, Orange France Optimizes to Reduce Carbon Footprint, NatWest Group Enhances Automation and Security, Nature Fresh Farms Speeds Farm-to-Fork Time, East London NHS Expands Healthcare Access, Lexmark Modernizes for Multi-Cloud Flexibility, Chitale Dairy Brings Agility to Milk Production, KB Kookmin Bank Creates Better Customer Experience, Fozzy Redefines the Meaning of Customer Care, Ice Heats 5G Opportunity with Multi-Cloud, SodaStream Leaders Power Business Success, Peel Regional Police Build Community with Multi-Cloud Approach, Drax Group Accelerates its Carbon-Negative Future, Deutsche Telekom Wont Stop Until Everyone is Connected, Sparkassen-Finanzportal Gives Employees Creative Freedom, USSFCU Drives Excellent Customer Experience. Workspace ONE Intelligenceis supported by defined enterprise resiliency programs which includes business continuity and disaster recovery mechanisms. Starting in March 2020, VMware executed our business continuity plan in response to the global COVID-19 pandemic. Let us help you learn how to use it. Innovative companies and technology leaders challenge the status quo to create new possibilities for their organizations. Workspace ONE cloud-delivered environments have undergone SOC 2 Type 2 audits; SOC 2 Type 2 reports are available under an NDA with VMware. Our cloud services also implement strong technical controls, including encrypted backups, network segmentation, firewalls, and access control lists (ACLs) to mitigate or contain and remediate from potential attacks. Customers are responsible for the aspects of the service offerings over which they have administrative level access or control. Daily database snapshots and datastore backups to support service RPO and RTO. Critical systems and privileged access to Workspace ONE infrastructure, firewall and IDS logs, and Domain Name System (DNS) Queries are logged and monitored. Refer to the Workspace ONE Sub-processors Lists available on the VMware ONE Contract Center for a comprehensive list of primary and disaster recovery locations. Partner with your Technical Account Manager, Professional Services, or Sales representative to open a support request on VMware Customer Connect, or you may file a support request directly to notify the appropriate support channels. Introducing VMware ONE Customer Contract - VMware News and Stories Here you can create an account, or login with your existing Customer Connect / Partner Connect / Customer Connect ID. Maintaining and monitoring an audit trail of all access to the site through badge and visitor logs. Settings are manually updated to promote failover DNS from secondary to primary on the Global Load Balancer, this process changes IP address references to the backup data center. At Tech Zone, our mission is to provide the resources you need, wherever you are in your digital workspace journey. Requiring visitor sign in with date and time of entry and departure, and supervising visitation. Give developers the flexibility to use any app framework and tooling for a secure, consistent and fast path to production on any cloud. Find information about the VMware Technical Account Manager offering. Physical access points to data centers are recorded by Closed Circuit Television Camera (CCTV). Need help finding more information about VMware Offerings? Once the new SCCs are approved and take effect, VMware will take such necessary steps to implement such new SCCs with its Sub-Processors in accordance with any new requirements established by the European Commission. See how we work with a global partner to help companies prepare for multi-cloud. The primary areas of responsibility between VMware and customers are outlined in the VMware Cloud Services Guide available for download from the VMware ONE Contract Center. Access acts as a broker to other identity stores and providers (such as Active Directory (AD), Active Directory Federation Services (ADFS), Azure AD, Okta and Ping Identity) that Customers may already be using to enable authentication across on-premises, SaaS, web and native applications without the need to rearchitect the identity environment. A list of the entities in the VMware Group and Sub-Processors we use to process our customers Personal Data in connection with our service offerings and customer support, along with details of their location, are availablehere. For additional information regarding the mechanisms VMware has implemented to ensure appropriate safeguards for the transfer of personal data, see the Data Transfer Strategy section below. Logs are in place to review support staff access to all systems and environments. Managers, developers, and quality engineers can make use of these courses early in the lifecycle of their product. These pages help you understand the breadth of our most popular products. Telecom leader Orange France champions sustainability by deploying energy-efficient data centers and optimizing IT with VMware, tackling the global energy crisis. These providers maintain physical and environmental security controls for the cloud-delivered services. Workspace ONE UEM event logs can also be integrated with a customers existing SIEM solution using syslog. Log in to Customer Connect Select Products and Accounts > Accounts > Users & Permissions from the navigation bar at the top. Application logs (called Event Logs) are available to customers within the Workspace ONE consoles to review the actions taken by VMware GSS. The VMware General Terms is the foundational agreement with our customers. VMware's Processor Binding Corporate Rules. It also serves as a tool for senior management to benchmark product security against market expectations. Event logs are available in the Workspace ONE UEM console for 30 days and the Workspace ONE Access console for 90 days. View VMwares approved binding corporate rules that establish appropriate safeguards for the protection of personal data where VMware acts as a processor of that data. Database snapshots are stored for 14 days. The core services cluster includes Kafka (for messaging), Postgres database, logging, and telemetry. In alignment with PCI-DSS, system and application owners are required to address critical and high vulnerabilities with a plan of corrective action after vulnerability discovery. VMwares Security Development Lifecycle (SDL) program is designed to identify and mitigate security risk during the development phase of VMware software products. Workspace ONE Access combines the Users identity with factors such as device and network information to make intelligence driven, conditional access decisions for applications delivered by Workspace ONE. Environmental control systems are equipped minimally with N+1 power, cooling, and fire suppression measures to ensure continuous operations. Systems settings prohibit end users from disabling endpoint protection software. Data center partner hosting facilities physical addresses are confidential and on-site visits are prohibited. VMware Customer Connect simplifies management of free trials, product license keys, downloads, support and Learning. The Postgres database cluster used by the Control Plane also resides on a shared infrastructure that contains data for multiple customers. The infrastructure is designed to ensure that customers will typically not notice a disruption during a component or system failure inside a primary data center. For Workspace ONE Assist and VMware RemoteHelp, patches are released in accordance with change and release management procedures and are implemented using AWS Systems Manager. To view your Support Contract History, log in to Customer Connect and go to: Support > Support Contracts. Customers can manage their own encryption keys for on-premises hosted resources, such as establishing and managing certificates for on-premises integration connectors (such as AirWatch Cloud Connector). Additionally, employees can participate in job rotation programs designed to reignite and broaden employee work experience. VMware, Inc. is committed to complying with all applicable U.S. export and re-export laws and regulations. The UEM Control Plane ecosystem contains an application workloads cluster, core services cluster and a management cluster that spans across the web and app, state, and management services tiers. Security scanner agents are deployed on all internal servers; scanner reports are actively monitored. VMware Product Export Control Classification List, VMware Bundle Product Export Control Classification List, U.S. Department of Commerce Denied Persons List, U.S. Department of Commerce Denied Entity List, U.S. Department of Commerce Unverified List, U.S. Department of Treasury Specially Designated Nationals List, U.S. Department of State Nonproliferation Sanctions, This document provides a general overview of the security controls implemented in VMware Workspace ONE commercial cloud offerings. In alignment with PCI-DSS, Workspace ONE UEM SaaS environments support TLS 1.2. Our Communities feature the top Digital Workspace Experts across the world and 3rd-party content. The SAML certificate is used to sign SAML requests, responses, and assertions from the service to relying applications, such as WebEx or Google Apps. However, executive summaries of our pen tests and third-party attestation letters are available by request. operating in a follow-the-sun model from locations in the US, Costa Rica, Ireland and the UK, India, Japan, Australia, and Singapore, as well as local support in China. Generally, customers enable Workspace ONE Intelligence administrative panel through the Workspace ONE UEM console or through the Workspace ONE Intelligence console via the Workspace ONE Cloud Admin Hub on cloud.vmware.com. Daily point-in-time backups are stored for 30 days. If Customer is required to withhold any Tax, Customer must gross up its payments so that VMware receives all sums due in full. VMwares Risk Management Program includes: VMware has a comprehensive vendor procurement and risk management program to choose providers that meet identified security baseline requirements. Data center partners are required to maintain certifications that are minimally in alignment with ISO 27001 and PCI-DSS standards. Tests follow a method intended to simulate real-word attack scenarios and threats that could critically impact the data privacy, integrity, and overall business reputation. The AD Bind Account is stored in the Workspace ONE Access database and is encrypted (AES-256). The Workspace ONE Access Administrative Console and Workspace ONE app catalog include the following security controls: The Workspace ONE mobile app for end users leverages OAuth tokens which are stored encrypted within the app tokens using standard device-level encryption supported by each mobile operating system. Upon remediating the issue, VSRC releases a VMware Security Advisory. Additionally, these policies and procedures include defined roles and responsibilities supported by regular workforce training. Keys are stored separately on secure servers located on the internal VMware network and are accessible by a small subset of Operations personnel only. VMware cloud management re-evaluates the strategic business plan at least two times per year. Note that VMware partners with IaaS and managed service providers to support Workspace ONE cloud-delivered environments globally; these providers manage physical media destruction processes according to ISO 27001 and PCI-DSS requirements. All staff are responsible for reporting information security events as quickly as possible. VMware uses stretched cluster SDDC for high availability in an active-active configuration: SDDC hosts are evenly split between two AZs within an AWS Region with an additional witness host in a third AZ to automatically protect against host failures or failures within the region. Workspace ONE Cloud Services Security | VMware Start here to discover how the Digital Workspace empowers the Public Sector. We double encrypt the master key using the KMS in an alternate AWS region in case the primary region is down, and we need to restore the service in the alternate region. How do I view information about my customer orders for Velo contracts Select Support > Support Contracts from the top left corner of the home page. Adopting a multi-cloud strategy offers Lexmark many advantages, and with VMware vSphere+, developers now run cloud deployments in much the same way as on-premises assets seamlessly. Due to these differences in functionality, the specific encryption approach varies to align with the intended function of each service. Sensitive customer data is encrypted with a per-tenant key and stored encrypted using a separate master key. VSRC receives reports directly, and proactively monitors the security landscape and receives direct reports concerning security issues in VMware products. Delayed Quote BAE Systems turned to VMware to develop a secure cloud infrastructure at its Maritime Integration & Support Centre, a facility replicating the IT systems installed aboard Royal Navy ships. VMware monitors for security events involving the underlying infrastructure servers, storage, networks, information systems, and upstream providers used in service delivery. Users must accept the TOU before proceeding with enrollment, installing apps, or accessing the console. The front facing web and app servers are isolated in a restricted Demilitarized Zone (DMZ) behind L7 traffic management/SSL acceleration appliances that proxy all connections to the web and app layer. Workspace ONE cloud services leverage Workspace ONE Intelligence, which includes disaster recovery mechanisms based on a multi-tiered application. Reach out to your VMware representative for more information. VMware commercial programs provide flexibility in the way customers purchase VMware offerings. How to view contract and support information in Customer - VMware