On the MR PORTER applied tag they had stated this garment was L so I took the tag off and wore the garment. Shop now, Al Fresco: summer style, the Italian way. Shoes. FAST DELIVERY s leading brands and enjoy expert weekly editorial content. YOOX NET-A-PORTER GROUP is the world's leading online luxury and fashion retailer serving more than 4.3 million customers in 180 countries around the world. Online. They didnt give me my package and then there customer service is bad. We're available 24 hours, 7 days a week. Unfortunately, this has been the worst customer service I have had, enough to make me write a review. If you wish to try another style, simply return it for a store credit refund and purchase the new item separately. Terms and conditions apply, Shop from over 500 of the world's finest luxury designer brands & be dressed for any occasion, Do Not Sell or Share My Personal Information. Only when wearing I realised it was not my size. Shop now, Shop loafers, espadrilles and more. These elegant kicks are available in Sand or Light Grey and come with a dust bag for safekeeping. The 10-digit waybill is located under the barcode of your printed returns label. the product(s) have been used, worn, damaged or washed; the designer and MR PORTER tag are not attached to the product(s) or have not been returned. My parcel was marked as delivered even though it wasn't and I was at home the whole day. Performance & security by Cloudflare. Possibly in a photo shoot it was worn but that is beside the point. Claim your listing for free to respond to reviews, update your profile and manage your listing. Beat the heat in style with our linen edit. The item was on sale and it is no longer on sale. Enjoy the full MR PORTER experience in the palm of your hand. If you would like to opt out of other disclosures that do not involve automated technologies on the device and browser you are currently using, please send us an email by clicking on this link. Luxury watches must be returned to us unworn with the plastic protective cover on the face and in its original packaging including the warranty, presentation box and any outer packaging. This activity may be considered a sale or sharing for cross-context behavioral advertising under California law. MR Porter is the real deal. T&Cs apply, New arrivals, now dropping Monday to Friday. I ordered a Tom Ford top and it arrived damaged. Your email address will not be published. Legit Customer Reviews of Mr Porter | ComplaintsBoard You can contact Mr Porter customer service via: Phone: +1 877 535 3677. MR PORTER Reviews | Read Customer Service Reviews of mrporter.com | 2 7. MR PORTER offers express worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns and multi-lingual customer care available 24/7, 365 days a year. For queries on watches, write to Mr Porter at [email protected]. Poor customer service. I was then told I have to return the shirt, wait for a refund and buy the shirt I originally ordered again. We do not sell your personal information in exchange for monetary compensation. Customer Service; Wish List; Call us +33 805 63 64 54. customercare@mrporter.com. Theres no cost to exchange your purchase for an alternative size or colour (subject to availability when you request a return). Backed by the National Science Foundation, Missing parcel - 3 months long 'investigation', They never shipped the product or issued refund, First time and last time shopper (months with no delivery). Guess what - the customer service was good (there were a few emails exchange between me and them re my order and they came back to me with fast response) and delivery was smooth. How to Contact Mr Porter. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. However they sent me the same shirt twice instead of what I ordered. "unfortunately we can't adjust the price, because adjustments could only be made within 7 days after purchase." I paid 180 for it. I will never order from this company again. One happy customer stated that Mr Porter had Excellent service, great products, quick delivery and some great sales when on sales too. After ordering an item, cancelling same day, never receiving, this bottom feeding organization has not only LIED MULTIPLE TIMES TO ME, they even lied to PayPal about " trying " to refund my money. Simply email customercare@ . Private Labels. Customer Service; Wish List; Call us +1 877 535 3677. . If you no longer have this, you can find a replacement PDF copy attached to your Dispatch Email. Simply select No followed by Next as this would have been included with your initial order. Looking to refresh your closet or add the finishing touch to an outfit? MR PORTER is the global online retail destination for men? Offering clothing, shoes, accessories, and gifts, Mr Porter has it all, including a journal that tells you whats hot in the world of mens fashion. Worldwide shipping 24/7 customer service available in 14 languages and live chat assistance MrPorter.com Live Chat | Customer Service - GetHuman Email us at customercare@net-a-porter.com. Write a review : Most relevant NM Neil Mckeown GB A day ago Everyone should report them Report them to the consumer protection bit of citizens advice - they report every call to trading standards. Email us at customercare@net-a-porter.com, Call us on +827047698081 from South Korea, or +44 330 022 5700 internationally. Chat offline, try again later. This is how Toby Bateman, then buying director of Mr Porter, described the Mr Porter website: The concept around Mr Porter customer was that he was the man in the Net-A-Porter girls life.. Customer Care . This Mr Porter review will now examine two of Mr Porters most popular shoes and the specs that make them kick. These exquisite pieces must be returned to us unworn with the presentation box, protective packaging and any MR PORTER/designer cards or tags included. If youd like an exchange, select your preferred size. Best time to chat 9am Average wait 1 Current wait 1 Rank (overall) 4 Alternate methods web or email or phone or chat Quality of communication 45% Quality of help 58% Customer votes 54,439 Information last updated Wed Jun 21 2023 08:00:00 GMT+0000 (Coordinated Universal Time) Best phone number 877-535-3677 Chatting with MrPorter.com Customer Service Shop now. Sign in to your account and under My Orders, select the order number containing the item(s) you would like to return. Claim your exclusive discount code when you subscribe to our emails. Impressive. We offer a flexible returns policy to make your online shopping experience even easier. Please handle light-coloured bags and accessories carefully if you are still deciding whether you will be keeping the item. Learn more about our Privacy Policy here. On Influenster, Mr Porter has a 4.6/5-star rating out of 127 reviews. Clothing. But they are totally useless. Returns outside this timeframe may be accepted at the discretion of MR PORTER and may only be refunded as a store credit. I purchased a track suit for my husband. I've chased DHL express and have declared the parcel lost for a week. Very impressed. Cloudflare Ray ID: 7dfda8b02fa30a23 Date of experience: 24 February 2023 JA Jason 12 reviews GB Updated 1 Feb 2023 Received damaged goods & charged for return! Youre conscious of your tailors name. Do Not Sell or Share My Personal Information | MR PORTER The Mr Porter watch collection includes: This Mr Porter review will showcase two of their most popular watches and find out what makes them tick. Our Privacy Policy describes the circumstances under which we share your information with third parties. Add the weight of the parcel and the dimensions. If in doubt, just call them & your call will be answered in 2minutes or less, Products used:T Shirts, Cap, Boots, Sneakers, THERE CLOTHES ARE FAKE! On various platforms, there are mixed reviews regarding the quality of the products and the effectiveness of the brands customer service. FOURTH OF JULY: CELEBRATE IN STYLE. AVOID. MR PORTER offers express worldwide shipping to more than 180 countries, including same-day delivery to New York, London and Milan, while providing a seamless shopping experience across mobile, tablet and desktop, with easy returns and multi-lingual customer care available 24/7, 365 days a year. MR PORTER Reviews | Read Customer Service Reviews of mrporter.com Regards lee. Shop now, Beat the heat in style with our linen edit. Chat offline, try again later Email us at customercare.jp@mrporter.com Call us on 03 4540 4072 Style Consultants Tip for consumers:do not buy from this website, it is a legitimate scam, Products used:none because i never received it, Ordered two pairs of shoes here on two separate occasions. You may follow the progress of your return here. I contacted customer service immediately and after tens of emails I today received an email that after 3 months of doing nothing to solve the problem they have closed the investigation. This Mr Porter watch is ultra-thin and powered by the caliber 849 hand-wound movement, which is housed in an 18-karat rose gold case. Stay in the loop with the latest style news and get an exclusive 10% off when you subscribe to our emails. Youtube . "we received your refund" . You can choose to receive your refund either as store credit to your Mr Porter account or back to the original payment method. YOOX. Customer Service; Wish List; Call us +1 877 535 3677. customercare@mrporter.com. They refund the price of one glass absolutely useless my daughter is now left with three glasses. We're available 24 hours, 7 days a week. Payment options through Affirm are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders.CA residents: Loans by Affirm Loan Services, LLC are made or arranged pursuant to a California Finance Lenders Law license. The brand also offers an eight-year warranty for all working parts and manufacturing faults for Jaeger-LeCoultre watches. Neatly packaged, a pleasure to unpack. Shop designer fashion online at MR PORTER. 65.108.240.230 Terms and conditions apply. All products must be returned in a new and unused state, in perfect condition, with all protective materials in place and the MR PORTER and designer tags attached to them (if applicable). We have made every effort to display the colours of our products that appear on MR PORTER as accurately as possible. s style. Chat offline, try again later Email us at customercare@net-a-porter.com Call us on +1 877 678 9627 Fashion Consultants Looking to refresh your closet or add the finishing touch to an outfit? (email no. Fast delivery Learn more about our Privacy Policy here. There are only 100 pieces of the Jaeger-LeCoultre Kingsman Knife Rose Gold Watch in the world. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Cut in a slim fit, this two-piece exudes quality. Shop now, Free standard delivery on orders over $150 to United States. Multi-brand online stores NET-A-PORTER MR PORTER YOOX THE OUTNET Online Flagship Stores Alaia Armani Armani Exchange Cartier Chlo Dunhill Ferrari Isabel Marant Missoni Montblanc Red Valentino Stone Island The Row * indicates required field Name * Even for Premier Service I have waited more than 2 hours on the phone line for an answer. NET-A-PORTER.COM sells must-have luxury fashion from over 900 of the world's most coveted designers. You will receive an email (and SMS if signed up) once your collection is confirmed. I was extremely disappointed with their customer service. NET-A-PORTER.COM sells must-have luxury fashion from over 900 of the world's most coveted designers. Shop designer fashion online at MR PORTER. Whether youre looking for a shoe for every occasion, or one shoe for all occasions, the Mr Porter shoe rack offers items that match all preferences and tastes. (My husband Christmas gift) they telling me that they can't accommodate me and I have to wait 10 business days. Try your purchase on in the comfort of your own home and let us know straightaway if youd like a different size or a refund and well collect from your home, work or an alternative address. I have never engaged with such a terrible organization. Accessories. Email takes a week to respond; then they turn up with no notice to collect a return. I responded numerous times to that email and have not received a response back. I received one pair, and after not receiving the 2nd, I decided to reach out to them. The app is optimised for both iOS and Android devices, Manage your Wish List and browse new arrivals three times a week, Stay up to date on the latest in mens style with new features every day, Receive push notifications about new brands, exclusive collections and sales, Use the card scan feature to quickly and accurately input your payment details, Catch up on the latest fashion, lifestyle and grooming news from our seasoned Editors and shop the stories seamlessly. Style Consultants Oh well let's take the risk! Mr Porter ranks 283rd among Designer Clothes sites. You can alsobook a free returns collectionby phone or online: Call DHL Express on +49 1806 345 300 or visit dhl.com to find the telephone number of your nearest DHL Express branch. I have received the same "copy and paste" email from them saying how sorry they are for this issue, and that they are working on it. Customer Care . I do not recommend! I asked to speak to a manager who was also of no help and disputed with me to then be told the shirt was sold out and just create a return and wait for a refund. Subscribe Now Popular Shop Gifts for Him Under $150 Team Pick Verified Reveal Deal Standout Shoes for Every Man Team Pick Verified Reveal Deal Top Trends for Every Man Team Pick Verified Reveal Deal You have 28 days from receiving your order to: Items must be returned to us unused with all MR PORTER tags and designer labels still attached. Shop now, Shop loafers, espadrilles and more. FEW DISCOUNTS Other details of this piece include: The watch is water-resistant and comes with a two-year warranty. Because it was my first time shopping there, there was some sort of "verification error," as it was explained to me. If you need proof of Mr Porters attention to detail, this Mr Porter clothing is what you need. As these items are highly collectable, please only remove the protective cover and packaging once you are certain that you wish to keep them. Welcome to the official Facebook page of Mr Porter Customer Service . I contacted customer service immediately and after tens of emails I today received an email that after 3 months of doing nothing to solve the problem they have closed the investigation. Most of their manpower seems to be spent on troubleshooting, rather than addressing general customer queries. . Mr Porter Reviews - 74 Reviews of Mrporter.com | Sitejabber Finally filed complaint with NY State Attorney General. WHY WOULD I WANT A TERRIBLY MADE PRODUCT? Call us on 0800 044 5701 from the United Kingdom, or +44 330 022 5701 internationally. Shop now, EIP exclusive: free global shipping and same-day delivery. If you are a California resident, you have the right to opt out of the sale or the sharing of your personal information for cross-context behavioral advertising. Please note that the MR PORTER and designer tags constitute an integral part of each product; and/or. Contact our expert Fashion Consultants for assistance. Its minimal design allows these shoes to pair well with tailored pants and jeans. Contacts - YNAP.com Email them at [email protected], and for inquiries about orders, gift cards and payments, visit their FAQ page. Click on the linkhereorin yourreturns email. They are the lowest of the low and probably the person in charge has no values that it rubs off on the staff to do such a thing to a customer. What happened: You can also book a free returns collection by phone or online: Phone. Information on shipping and delivery times was unavailable on the companys website at the time of this Mr Porter review. This Mr Porter review deems the brand worth the buy. Beat the heat in style with our linen edit. Customer Service; Wish List; Call us. I ordered and paid for a new John Smedley garment and after they made a mess of the first order they feel it is acceptable to send me a used piece of clothing. Explore your options timepieces with these popular brands: Your email address will not be published. Horrible customer service and will definitely never order from them again. Perhaps Mr Porter should simply address its customer service issues. We're available 24 hours, 7 days a week. The jacket is fully canvassed and fully lined. "no, we can't give it to you" Calls and emails to their customer service team are wholly unhelpful. Customer Service; Wish List; Call us +1 877 535 3677. customercare@mrporter.com. Because of the item being rare was shipped from Italy from one of there over wear house's and received the item within a week which baring in mind with COVID happening is pretty damn good! . Stay in the loop with the latest style news and get an exclusive 10% off when you subscribe to our emails. I ordered two t-shirts from Mr Porter. Frequently Asked Questions | MR PORTER The brands it retails include Mr Porter Balenciaga, Alexander McQueen, Burberry, Bottega Veneta, Club Monaco, Cartier, Dolce & Gabbana, Gucci, Givenchy, Montblanc, Oakley, among others. Get the best prices on the latest men's designer clothing, footwear, and accessories with these 8 live Mr Porter discount codes. Pair it with a white Poplin shirt, wool-blend suit trousers, knitted silk tie, monk strap shoes, and let your attire do the talking. Other specs of this elegant Mr Porter timepiece include an off-white dial, sapphire glass crystal case, black indices, blue hands, and a pin buckle-fastening brown alligator strap. Sent photo and was told they would only exchange the product. Chat offline, try again later Email us at customercare@net-a-porter.com Call us on +1 800 638680 from Australia, or +44 330 022 5700 internationally Fashion Consultants Looking to refresh your closet or add the finishing touch to an outfit? As your order has been sent to a destination within the EU, all sales taxes will be refunded. This is what I did and since then they haven't managed (1 month later) to adjust the price. Watches. All designer packaging such as authenticity cards, dust bags and leather tags should be included with your return. In 2004, the website bagged an award for Best Fashion Store at the British Fashion Awards. 6 weeks later I am still waiting for a refund for what was an obvious mistake on the merchant's part. As the saying goes a fish stinks form the head and you can clearly see from the reviews that company is not well run, complaint after complaint. Chat offline, try again later Email us at customercare@net-a-porter.com Call us on +852 5808 1362 from Hong Kong SAR (China), or +44 330 022 5700 internationally Fashion Consultants Mr Porter discount codes for June 2023. Do not buy! End clothing, saks 5th ave, ssense and a lot of other sites offer the same items without the sketchiness. You can also directly drop off your return at the nearest DHL service point. I had to email her a screenshot of the app as well as my invoice number to prove I did not before she would help me. Contact Us | MR PORTER In summary, Mr Porter is a premium online shopping destination for men's fashion, offering exceptional customer service, a wide selection of high-quality products, and valuable editorial content. They didn't, fine bc quickly afterwards it had sold out. Watch bracelets that have been adjusted at your request must be returned with the exact same number of links as in the original delivery package. . Do not buy! We're available 24 hours, 7 days a week. Plus, these shoes come with a dust bag and spare laces. At the time of this Mr Porter review, the company is offering up to 50% off on select mens designer clothes, shoes, and accessories. Aries x YOOX. Download the official app for free and shop the latest products from more than 600 of the world's leading menswear brands. Shop now, Free standard delivery on orders over 200 to Italy. MR PORTER Reviews | Read Customer Service Reviews of mrporter.com | 5 The company will then send you an email with return instructions. Customer Care . My 12 yo son would now fit into it. Email: [email protected]. I ordered a size L but hey sent me a size XL. Click on the Create Exchange/Return button and choose the reason for return. There is an etching that signifies its limited run of 100 pieces. Repeat the process up to 3 times. We're available 24 hours, 7 days a week. Contacted Mr Porter in January about return and was told to contact DHL directly. Learn more about our Privacy Policy here. MR PORTER Reviews | Read Customer Service Reviews of mrporter.com | 7 Is Mr Porter good? Many are happy with the durability and style of the products, as well as the reasonable prices for high-quality items. Sign the returns proforma invoice included in the box with your order. The Common Projects Suede Chelsea Boots are priced at $460 for the Sand color and on sale for $276 in Light Grey. Got a question please inbox us. MR PORTER Coupons, Promo Codes & 2023 Deals visit mrporter.com Last Updated: May 25, 2023 Subscribe to get the latest deals! Visit Website Tell us how MR PORTER made you happy Strengthen your review by uploading photos & videos. (Optional) What's your email? But apparently they are still waiting to hear from DHL. 8)