It is common knowledge that the best thing to know while traveling abroad is the native language. "Doh-vay see kuhn-vah-lee-dah eel beel-yeh-toh", train station - stazione (/stattsjone/) The luggage transport service available at some Frecciarossa stations allows customers to book the aid of a station porter for a given time to assist with baggage. When you book two seats or bunks at the same time, the assumption on the part of the ticket seller is always that you want to be together. Were here to help you! The main island of Venice is connected to the Italian train network, but the other islands of the lagoon are not. In this case, they're typically not reserved, so you can sit wherever you like. Is my train an express train? Uber Black is the the only Uber permitted. When you purchase a ticket online, you'll need to choose a travel date and time. Which is Cheaper Italo vs FrecciaRossa? The bike must be stowed in the luggage storage area in the same car in which you're traveling. DOVE SONO I BAGNI? (Save this list & lets trade, A tiny slice of a super fun game game with @jorgei, Shout out to @vioribeauty, the latest shampoo & co, How often do you go on a trip hoping for empty, pr. I keep getting answers to say I need to basically to wait as they are so pressured. November is almost universally the wettest month. At ItaliaRail, weve helped millions of vacationers through their Italian holidays over the past 20 years. DOV' LA STAZIONE CENTRALE? This cannot be done at a machine or by the conductor, so be sure to allot enough time when you arrive at the station before your first train trip for any potentially long lines at the ticket office. People who dont have European credit cards used to be unable to buy train tickets directly from the Trenitalia site (the word is that these problems have been remedied with a new system). For most itineraries, the late fall through late winter are generally the most budget-friendly (excluding major holidays such as Christmas and Carnevale). Taxis. EN - Trenitalia Easy booking and guaranteed lowest prices. How can I find out about train arrival and departure times? It's calledBagaglio Facile, and the costs start at 20 for the first bag and 15 for the second. Can I travel by train to any of the islands? It told me to leave a voicemail. Save the username and password, because you can log into the system later in the 24-hour period if you want to get online later in the same train trip or are taking another train in that time. ItaliaRail is a company designed to gauge (profit from) American or Canadian tourists who are worried about using official sites because of potential language problems. The numbering system for this reason can be a cause for confusion even before you get to the train platform - especially if you're traveling with another person or in a group. Very strange. Just be sure to choose the right depot. This option is for customers that have already purchased a Eurail Pass or InterRail Pass and wish to reserve seats or sleeping berths. Learn how your comment data is processed. Voice your opinion today and hear what 11 customers have already said. The child offer is now extended to children ages 4 to 14 years when traveling on high-speed Frecciarossa, Frecciabianca, Frecciargento, InterCity, InterCityNotte, EuroCity, and Thello trains. On high-speed Frecce, InterCity, and ICN trains, children ages 4-14 are eligible for the sometimes-discounted "child fare." Mailing Addresses: In the U.S. InterRail, LLC 681 Washington St., Suite 17 Norwood, MA 02062 USA In the U.K. Hi, Jessica. Seating in these cars is extremely limited. Trainitalia. if youre booking a trip from Zurich to Venice or Nice to Milan arent usually available as e-tickets and may need to be mailed to you. Save as much as 10-30% OFF rail
They use some bs excuse that they are a third party and cant refund because the Italian train company hasnt changed policy. Many trains in Italy and beyond offer a discounted fare between 30% & 50% off the Adult fare for Children. What are some Italian phrases I should know before I travel by train? Contact Us | ItaliaRail Fran, Thanks for the helpful summary! Will travel more in Australia where the system is honest and doesn't fleece tourists with lost property and revisit civilised countries like Netherlands and Iceland where there is not endemic corruption. Express trains in Italy are are also offered by a private company called Italo. There were very nice and helpful. High-speed trains cover most of the major cities in these regions. 1 review IT May 6, 2023 Train from Florence to Naples took 6 Train from Florence to Naples took 6 hours for a 3 hour trip. The biggest advantage with ItaliaRail in my eyes is the customer service they offer, especially when it comes to group travel. The Basics: TrenItalia vs. Italo vs. ItaliaRail. When you should get to the train station in order to catch your train varies depending on a couple factors. As for viewing on TrenItalia App my guess is the locations you are going to/from will have CP codes and thus you can enter your journeys into the Trenitalila app. It's even possible to bring a bike along on a select few international train journeys, too, including Milan-Geneva and Venice-Munich. Pros and Cons of using Omio to Book Train Tickets: Ticket Classes on TrenItalia (Types of Seating), Ticket Classes on Italo (Types of Seating). Note that in these trains there is often a spot for reservations to be posted at each seat, even if the seat is reserved for later in the trip. Then you get an email telling you all about the insurance, including the fact that you can only make those changes or cancellations for up to 48 hours after your purchase. That is a black limo service with professional uniformed drivers. Asked female guard at Florence if I had time to get back on to get it before it left. For businesses Categories Blog. The bathroom was dirty, trash at every table, they ran out of water and food. https://www.italiarail.com/important-phrases-italian-train-travel. Is there a way to view ItaliaRail train tickets on TrenItalia mobile This can be a problem if it's a train that requires reservations and all the other seats are taken, leaving you with a child in your lap for the whole trip. The fare rules for each train indicate whether seat reservations are necessary. Its always a good idea to have cash on hand for train tickets, just in case. When you're planning a trip through Italy by train, the best way to determine whether a city or town is connected to Italy's rail network is by typing your route intoItaliaRail's search boxes. If you don't mind the potential for rain, spring can be an excellent option. Where I'm hoping the Trenitalia app comes in handy, is in looking up platform #'s in advance for when we have tight connections. Note that tickets for Trenitalia's high-speed trains always come with reservations, which means they didn't need to be validated before and they still don't need to be validated. Note that options for people with dietary restrictions are extremely limited, especially on board the train. The print-outs I have for each trip show price paid and date of purchase, as well as dates of travel, with departure and arrival terminals/times and seat assignments. We only had emailed confirmations with PNR #'s and QR codes. (Never underestimate the benefits of a patient ticket seller!). Likes. This has been going on since May And after several emails to this Agency I am not sure if they exist or are genuine in what they offered for accepting vouchers. Customer satisfaction is our top priority. If you have seat assignments on specific trains, then you have reservations I think thats the easiest way to tell without me seeing the tickets. Venice. I'm going from Venice to Florence What if my question is not answered here? In other words, if you wait too long you may not have a choice but to buy tickets once you get to Europe. If there isn't a CP code for a specific journey, which I was told was a Trenitalia decision, I was told there is no way to add that train trip to the Trenitalia app. Most high-speed and long-distance trains require seat reservations. So beware, its a scam. Our customers' happiness is our top priority. On trains that have proper dining cars with tables and seats, service may only be provided at certain times. Where do they end up? Your rail pass functions as a ticket, and you willneed to get it validated at a station ticket windowbefore you use it the first time. Due to COVID-19 our train journies in Italy were cancelled. With these trains, you have a few options for transporting your bicycle: A bike that can be disassembled enough to be put in a case is treated as any other piece of luggageit's free to bring along with you. Yes, ItaliaRail and Omio are made for tourists, but there are some benefits to the services. Franklin, MA 02038, In the U.K.
This code is good for a 24-hour period, and the 1 cent charge is the only fee for using wifi on board the train. Infants & Children 3 & under travel for free and will share a seat with the adult companion. Very disappointing and stressful travel experience. If you'd rather not worry about carrying skis or other bulky items on and off the train, there is a door-to-door option for sending your bags from point to point rather than carrying it with you. Yes, booking was simple. The heat can start as early as late April in some places, so don't count on spring being mild. Both of these requirements are met by a "pet passport" for non-Italian travelers. What form the bike has to be in and what you have to pay for it, however, vary depending on the kind of train you're taking. 4) Is there an app that is more accurate with respect to navigation/time (typically use Google Maps). We apologize that our existing FAQs don't answer your question. Finally, there's nothing more enjoyable than sitting back and letting Italy's breathtaking scenery roll bybucolic fields, charming villages, and mountain and seaside views. Using the ItaliaRail website, you can look up train schedules and purchase both tickets and any necessary reservations youll need for your trip in the same place. Where is the closest self-serve ticket kiosk? Enjoy flexible ticket changes
Buy the tickets online with our offers. The numbers for the seats are usually consecutive for adjacent seats, however, so when you look at the reservations for you and your partner's seats it may look like you're not sitting together. (This is a very frequent issue when booking directly with TrenItalia, in my experience.) Infants & Children 3 & under travel for free and will share a seat with the adult companion. However, I am so angry right now that I hope to save someone else the frustration.I booked several difference train tickets with Italiarail. A Guide to Train Travel in Italy - Kacie Rose Travel Milans Centrale station by Conor Lawless (creative commons). Many European countries have enacted laws prohibiting smoking on trains and severely restrict smoking in train stations. As a general rule,it's a good idea to arrive 20-30 minutes before your train's scheduled departure timeso you can get familiar with the station, find the information monitors as well as find your platform without being in a rush. "Doh-vay leh bil-yee-eh-tee-ree-uh ow-toh-ma-tee-cah pyoo vee-chee-nah". In case of a travel emergency, please call our direct local number in Italy:(+39) 06 9763 2451. A partnership between Trenitalia and Telecom Italia makes this possible. I purchased my ticket online and due to my health I needed to catch an earlier train than planned for my Journey from cinque terra / la Spiezer to Florence SMN. TheThello railwayis a joint venture between Trenitalia and a French railway, and it serves solely to connect cities in the two countries. TrenItalia is the government run train line in Italy. Manage your ticket - Trenitalia Please do not reply to violations of our Community Guidelines. Overview Reviews About. Again very strange. Changing or Cancelling TrenItalia (or ItaliaRail) Tickets: Changing or Cancelling Italo Train Tickets: post comparing Omio vs. Trainline vs. Rail Europe, discounts via this page on group bookings, my favorite restaurants around the country, eating and ordering in Italian restaurants, https://www.tiltedmap.com/category/europe/italy, https://kettiwilhelm.us11.list-manage.com/subscribe?u=e4f45117b805e2dbf14cb2f59&id=5ec3f568e5, Climate-Smart Travel: 10 Tips That Arent Stay Grounded for Life, Omio vs Trainline vs Rail Europe: How to Buy Train Tickets in Europe, Lomi Composter Review: My Pros, Cons & Lessons Learned (After 6 Months of Use), Visiting Clean Blue Paros [The Reality of Greeces Plastic-Free Island], The Leaf Razor: A Painfully Honest Review from my Adventures in Sustainable Shaving, The Lazy Guide to More Sustainable Travel [Simple Tips & Resources], The Earthling Co. vs HiBAR Review: the Winner of My 1-Year Shampoo Bar Quest, Italo vs TrenItalia vs ItaliaRail [An Expats Guide to Train Travel in Italy], How Italians Stay Thin Eating Pizza & Pasta All the Time, Heres why I like Booking.com for finding sustainable hotels, Leaf Shave through this link (with the discount code KETTI10), So of course, the platform isnt listed on your ticket, but your, I also have another post on more interesting. Options include pre-made sandwiches, bags of chips, yogurt, and various cookies and candies. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. What do I do if I have an emergency while traveling? Companies can ask for reviews via automatic invitations. Should I essentially add 20 minutes to anything in terms of getting somewhere on time (to say what phone navigation says) ItaliaRail customer satisfactionprovides 24-hour email coverage although our phone lines are opened 12 hours a day on weekdays Monday through Friday, 9 a.m. and 9 p.m. The bike ticket fare for international train trips is 12. However, when you go to checkout, they automatically add the railaid insurance advertising "free trip cancellation/changes, VIP lounge access and many other benefits." Even if the Partenze boards are bilingual and do not actually need to be deciphered, they never translate city and station names. "Doh-vay soh-noh ee bahn-yee", baggage check/left luggage - deposito bagagli (/depzito baga/) What languages are spoken at the train station? What are the hours of the Customer Satisfaction Team. International charges may apply for those calling from outside of North America. Some travelers rent bikes for a few hours of riding in the Chianti countryside, or book a spot on a bike tour of a city as a different way to explore. Here are some things to consider when determining what's ideal for your trip. Replies. It is the lack of competition/regulation. ItaliaRail - Italy Train Ticket and Rail Pass Experts Our direct local number in Italy is (+39) 06 9763 2451. A child is between the ages of 4 and 11 years. I just went by the advice on many blogs/websites. I lost my money. If your journey has you getting off the train before the reservation's starting point, then, you're welcome to take that seat. Read Customer Service Reviews of italiarail.com - Trustpilot Always check the actual platform numbers on arrival, to avoid going to the wrong platform. Ticket sellers at train stations accept credit cards, but be aware that European train stations are increasingly only accepting cards that have electronic chips embedded in them something thats now standard in Europe, but not everywhere (including the US). It goes against our guidelines to offer incentives for reviews. Separate restaurant cars are more common on longer train tripsparticularly long-haul international trainsand on newer, high-speed trains. For trains that require seat reservations, you must also show your reservation. If you run into issues with the Trenitalia site, however, dont worry theres another site that partners with Trenitalia to allow anyone to purchase tickets even the economy and super economy discounted tickets online with any credit card. Find answers to frequently asked questions about traveling by train in Italy. Roundtrip tickets are not available using a Eurail Pass or InterRail Pass. When porters are available, they can be easily recognized by their uniform or official badge. Are you sure you want to continue? Griffin, you can book intra Italy tickets on Trenitalia. This option is for customers that have already purchased a Eurail Pass or InterRail Pass and wish to reserve seats or sleeping berths. But when I got on the train a conductor checked my ticket and ordered Me to pay another fare plus a $50 fine or he threatened me with arrest! Florence. Finally, I got an email from them giving me a link to go to request the change. Using ITALIARAIL for booking reservations - Fodor's Travel Talk Forums The fare rules for each train indicate whether seat reservations are necessary. Mike Fuller CEO, what scam is this? Some trains have restaurant or cafe cars, and others have the train equivalent of flight attendants who roll through the aisles with beverages and snacks for sale. I've always been perfectly happy on Rome buses, Florence buses, CT trains, Amalfi bus and boat, Pisa feet, Siena feet. Customer service regarding your ItaliaRail booking. Italy's rail network is extensive, reaching nearly every corner of the country. There are a few cities not included on this map in the northern part of the country, where the dots are already close enough together to prohibit any further additions, but most destinations served byItaly's Frecce trains- theFrecciarossa,Frecciargente, andFrecciabianca- are included on this map. (Monday through Sunday, 9 a.m. to 9 p.m. USA - Trenitalia The standover tactics used and intimidating threats of arrest, when I had paid for a ticket already has left me upset and $64 out of pocket. Italiarail doesn't sell ALL routes that Trenitalia sells. No answer. Yes, you can access the internet with a laptop, tablet, smartphone, or any other portable device with an embedded wifi card when you're on either the Frecciarossa or Frecciargento high-speed trains. Anyone can write a Trustpilot review. Our customer care specialists are here 24/7 to help you with your Italy travel plans. Where is the customer service/information area? need to get it validated at a station ticket window, If you've got a rail pass that hasn't yet been. Some came with a code that we could Learn more about dealing with luggage aboard Italian trains. Animals must not take seats which could be used by other passengers, and no pets are allowed in restaurant, cafe, or bar cars except guide dogs for the blind. Many of the smaller towns in the south or the mountainous north do not have train stations or, if they are on the train line, frequent service. Smoking is not permitted on trains in the vast majority of countries in which a Eurail pass is valid, though in some countries it's more heavily enforced than others. Arrangements for Bagaglio Facile must be made by phone at least 24 hours in advance of your departure time. If you dont necessarily have a set itinerary or want more flexibility on your trip, you can absolutely buy tickets as you go in Italy. Brand popularity 5.0 - Very popular brand eCommerce rating 4.5 - 6 e-commerce features offered Payment options 2.6 - 11 ratings - expand Shipping & returns policies 3.5 - 2 ratings - expand Coupons & discounts 3.6 - 5 ratings - expand Customer-specific discounts 2.0 - 10 ratings - expand Financing options 1.7 - 3 ratings - expand Most high-speed and long-distance trains require seat reservations. If you can find the ticket, then contact Italia Rail, they will resend it to you. Every station will have a ticket window (or many). Important Phrases in Italian for Train Travel. I explained the circumstances ad nauseam explaining that I had indeed made the requests withing the 48 hours, etc. 2023 Rick Steves' Europe, Inc. | CST# 2086743 | Terms of Service | Privacy Policy, https://community.ricksteves.com/travel-forum/england/train-from-london-to-edinburgh-edb5be91-c3e4-485d-b6fe-e7adb167eb39. Claim your profile to access Trustpilots free business tools and connect with customers. The tickets you purchase on ItaliaRail are sometimes e-tickets, which means youll get them via email right after you buy them so even if you cant book weeks in advance, you can still get your tickets just before you leave home. In this case, you can bring a bike on board any train, not just the ones with a bicycle icon. Note: An ItaliaPass does not entitle customers to use of passholder fares. Okay, piggybacking here - not sure if this is worth a new topic but it is somewhat related. Amazing deals on tours, transfers, and more
Some thieving system this is. Went to their website which stated go to station and report to custom services officer. Changing your currency will remove all items in your cart. ET): Call toll-free: 1 (877) 375-7245 Chat online: Click the green bubble in the bottom-right corner to start a chat Call from Italy: (+39) 06 9763 2451 I use cookies for important functionalities of this website, to keep everything running smoothly. read this earlier Forum thread https://community.ricksteves.com/travel-forum/england/train-from-london-to-edinburgh-edb5be91-c3e4-485d-b6fe-e7adb167eb39, and see all the warning bells and negative comments. Cities of all sizes and many small towns have train stations, and the popular routes between regions have frequent train service. @After posting this review here and in other social media platforms the owner responded and has agreed to refund the additional fare and fine and address my complaint with the service provider. Bad trip! Once you board the train and find your seat, be prepared to show some paperwork to the conductor when he or she comes through the train car. Crap service, crap people. 183 Following. Is it just impossible to view the tickets bought on ItaliaRail on TrenItalia's app? That's right, "48 hours after your purchase" NOT "up to 48 before your trip." Some train systems offer more choices for in-seat dining that can be ordered from the restaurant car, including hot dishes. Confirm or clarify if it makes you feel better, of course. Pets that are small enough to fit inside a carrier no bigger than 25.5" x 12" x 15.5" (70 cm x 30 cm x 50 cm) are permitted to travel with you for no additional fee in both first and second class as well as all levels of service on Frecce trains. Information provided by various external sources. 1) With respect to transportation to the train from hotel - is it predominantly taxi or does Uber/Lyft operate in Italy? We welcome your questions and feedback. That advice applies in any country. We have a PNR At the trainitalia stations they have no access to check Skis, snowboards, and other large items are only allowed on board the train if there is "suitable space" in which to stow them during the trip. It should not be legal, it is misleading.Substantial fees are added to the ticket price. These ticketsmust still bevalidated using the machines typically found inside the station or on the platforms. They're also allowed on Express trains, IC, and ICN trains in both first and second class, and on Regional trains (except from 7-9 a.m. Monday-Friday). You must show ID (typically a passport) and your ticket (with PNRs) to the conductor the train. ET, and from 9 a.m. to 5 p.m. on Saturday and Sunday. Even though the ticket clearly states no refund I did get a full refund!! Comfort and elegance are the hallmarks of these exclusive areas where you can relax and enjoy privacy and security. Train italic. Use this map to add up approximate pay-as-you-go fares for your itinerary, and compare that cost to the price of a rail pass for the number of days you expect to spend on the train. 153 Based on 5,119 service ratings over the past year Filter Reviews Sort by: Most Recent Displaying 5,114 out of 86,079 reviews Customer Experience Louise Lalonde 2 hours ago Great and easy to do. On the other hand, in areas where snow sports are big business, the winter months are the high season. Media. If you bring up the actual tickets, not the QR Code, then you will see it on the right side next to the seat assignments. Are you sure you want to continue? You enter that into the Trentalia app. If you're one of the more die-hard cyclists who is traveling throughout the country with your own two wheels, you should know that there are some trains that allow you to bring your bike on board with you. Numbers are displayed above seats in a similar fashion to those on airplanes. Don't ever book with this company. Travel by train in Tuscany, Lazio, Lombardy, Veneto, Piedmont, and other heavily-touristed and more densely populated regions is easy. On InterCity and Regional trains, the train must have a bike icon listed on the timetable in order for you to bring your bike along. Its also handy to note that you can buy tickets at any train station, whether youre in either of two cities on your itinerary or not, because the stations are all on the same computerized ticketing system. Am I good, or is there something else I need? Toll-Free: 1(877)375-7245
Which was great! I recommend getting a credit card that advertises it has no fee for international purchases, too. A child is between the ages of 4 and 11 years. In compartments, numbers are typically on a diagram outside the door of the compartment, and may also be inside at each seat (but don't count on it). High-speed trainsserve all the main tourist cities (also the most populated), and are comfortable and convenient. Some trains require seat reservations, and on other trains it's optional. We have covered some of the things that help make traveling with children by train in Europe easier in another article.